Terms and Conditions

These Terms and Conditions ("Terms") govern access to and use of AlagangVet, including its websites, applications, features, and related services (the "Service"). The person or entity operating AlagangVet is referred to as the "Provider," "we," or "us." The veterinary clinic or organization subscribing to the Service is the "Clinic," and each person using an authorized account is a "User."

1. Acceptance and authority

By creating an account, accepting an invitation, or using the Service, you agree to these Terms and the Privacy Policy. If you use the Service for a Clinic, you confirm that you are authorized to bind or act for that Clinic. If you do not agree, do not use the Service.

2. Service purpose

AlagangVet provides administrative, recordkeeping, scheduling, inventory, billing, and clinical-workflow tools. The Service is a support system only. It is not a veterinary professional, medical device, emergency service, accounting adviser, legal adviser, or substitute for professional judgment.

3. Accounts and authorized access

• The Clinic is responsible for choosing authorized Users, assigning appropriate permissions, and promptly removing access that is no longer needed.
• Users must provide accurate account information, protect passwords and devices, use multi-factor authentication when offered, and promptly report suspected unauthorized access.
• The Clinic is responsible for activity performed through its accounts unless caused solely by the Provider's proven unauthorized action.
• Accounts may not be shared, sold, transferred, or used to impersonate another person.

4. Clinic responsibilities

The Clinic remains solely responsible for its operations, including:

• the accuracy, completeness, legality, and timely entry of clinic, client, patient, medical, inventory, financial, and staff information;
• all diagnoses, prescriptions, treatments, vaccine schedules, monitoring decisions, discharges, referrals, and other professional decisions;
• reviewing system-generated dates, calculations, reminders, stock levels, totals, reports, and alerts before relying on them;
• maintaining licenses, consents, notices, records, and procedures required by applicable law and professional standards;
• maintaining reasonable business-continuity procedures, including manual workflows and periodic exports or backups appropriate to the Clinic's risk; and
• determining whether and how receipts, invoices, prescriptions, certificates, and other documents may lawfully be issued.

5. Acceptable use

Users must not access or test systems without authorization; bypass access controls; introduce malicious code; scrape, overload, reverse engineer, resell, or unlawfully copy the Service; upload unlawful or infringing material; use another organization's information; or use the Service in a way that threatens security, availability, privacy, or the rights of others.

6. Ownership and permitted use

The Provider and its licensors own the Service, including its software, interfaces, designs, documentation, database structure, workflows, trademarks, and system-generated operational and security metadata. Subject to these Terms, the Clinic receives a limited, non-exclusive, non-transferable, revocable right to use the Service for its internal clinic operations during its subscription.

The Clinic retains its rights in information and files entered or uploaded by or for the Clinic ("Clinic Data"). No ownership of personal data is transferred to the Provider. The Clinic grants the Provider only the limited rights needed to host, copy, transmit, back up, secure, and otherwise process Clinic Data to provide the Service, comply with law, and follow the Clinic's documented instructions. We do not sell Clinic Data or use it for advertising or unrelated commercial profiling.

7. Privacy and confidentiality

Each party must protect confidential information with reasonable care and use it only for the relationship described in these Terms. Personal data is handled as described in the Privacy Policy. The Clinic is responsible for having a lawful basis to collect and place personal data in the Service and for giving required notices to its clients, staff, and other data subjects.

8. Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the Service. However, no internet service, software, device, transmission, or storage system is completely secure. We do not guarantee that unauthorized access, malware, data loss, vulnerabilities, or security incidents will never occur. The Clinic must use appropriate endpoint security, access controls, staff training, and incident-response procedures.

9. Availability, maintenance, and changes

We aim to provide a reliable Service but do not promise uninterrupted or error-free operation. The Service may be unavailable because of maintenance, upgrades, internet or power failures, third-party providers, cyberattacks, force majeure, or other events. Features may be corrected, replaced, limited, or discontinued. When reasonably practicable, we will provide notice of material changes or planned interruptions.

10. Third-party services

The Service depends on third-party hosting, database, authentication, email, network, and deployment providers. Their services may be governed by separate terms and may experience failures outside our reasonable control. We are not responsible for third-party products or services that the Clinic separately selects, configures, or connects.

11. Fees, suspension, and termination

Fees and subscription periods are stated in the applicable plan, invoice, or order. We may suspend access when payment is overdue, use creates a security or legal risk, these Terms are materially breached, or suspension is required by law. Either party may end the subscription according to the agreed plan. The Clinic should export needed records before termination. Following termination, data may be retained for a limited recovery, legal, or backup period and then deleted or anonymized, subject to applicable law and the Privacy Policy.

12. Service disclaimer

To the maximum extent permitted by law, the Service is provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, continuous availability, and freedom from errors or harmful components. Reports, reminders, calculations, and automated outputs must be independently reviewed by the Clinic.

13. Limitation of liability

To the maximum extent permitted by applicable law, the Provider and its owners, personnel, contractors, and suppliers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss; loss of profit, revenue, business, reputation, opportunity, anticipated savings, inventory, or data; business interruption; clinical or operational loss; or the cost of substitute systems or manual recovery. This exclusion applies whether the alleged loss results from a system error, inaccurate output, delay, outage, data corruption, unauthorized access, malware, security breach, third-party failure, or inability to use the Service, even if the possibility of loss was known.

To the maximum extent permitted by law, the Provider's total aggregate liability arising from the Service will not exceed the fees actually paid by the Clinic for the Service during the three months immediately before the event giving rise to the claim. These limitations do not exclude liability that cannot lawfully be excluded, including liability arising from the Provider's fraud, willful misconduct, or gross negligence where applicable.

14. Indemnity

To the extent permitted by law, the Clinic will defend, indemnify, and hold the Provider harmless from third-party claims, penalties, and reasonable costs arising from the Clinic's unlawful use of the Service, professional or operational decisions, inaccurate or unlawfully collected Clinic Data, violation of another person's rights, or breach of these Terms, except to the extent caused by the Provider's fraud, willful misconduct, or gross negligence.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-law rules. Before filing a claim, the parties will attempt in good faith to resolve the dispute through written notice and reasonable discussion. Nothing in these Terms prevents either party from seeking urgent injunctive relief or exercising rights that cannot legally be waived.

16. General terms

If part of these Terms is unenforceable, the remaining provisions continue in effect. Failure to enforce a term is not a waiver. The Clinic may not assign these Terms without our consent, except as part of a lawful transfer of its business. We may assign them as part of a restructuring, financing, or transfer of the Service. These Terms, the Privacy Policy, and the applicable plan or order form form the entire agreement concerning the Service.

17. Changes and contact

We may update these Terms to reflect changes in the Service, security practices, or law. Material changes will be identified by a revised effective date and, when appropriate, additional notice. Questions may be sent to support@alagangvet.com.